Privacy notice on the protection of personal data

Data controller

Under Turkish Personal Data Protection Law No. 6698 (the “Law”), your personal data is processed by AGE VIP, based in Izmir, as data controller, within the scope described in this notice.

You may contact the data controller by telephone on +90 552 015 69 19.

Personal data we process

Information you provide via the booking form: identity data (full name), contact data (phone number), journey details (date, time, pick-up location, destination, number of passengers and the service requested) and any information you enter in the notes field (for example, your flight number and luggage details).

If you contact us by telephone or WhatsApp: the contact and journey details you share during the conversation.

When you visit our website: transaction security data (IP address, date and time of access, the page viewed and browser information).

Please do not enter in the notes field any personal data that is not needed to respond to your request, or any special categories of personal data such as health information.

Purposes of processing

Your personal data is processed in order to receive, review and respond to your booking request, send you the fare and confirmation, plan and carry out your transfer, and communicate with you regarding your request.

Transaction security data is processed to keep our website and booking form secure and to prevent misuse, such as automated and repeated submissions.

Your personal data may also be processed to comply with legal obligations and to respond to lawful requests from competent public authorities.

Method of collection and legal grounds

Your personal data is collected electronically via the booking form on our website, verbally or in writing via telephone and WhatsApp conversations, and by automated means through server logs when you visit our website.

The identity, contact and journey details relating to your booking request are processed on the basis of Article 5(2)(c) of the Law, as processing is necessary for the establishment or performance of a contract, provided that it is directly related to that contract.

Transaction security data is processed on the basis of Article 5(2)(f) of the Law, as processing is necessary for the legitimate interests of the data controller, provided that it does not harm your fundamental rights and freedoms.

Where a legal obligation applies, your personal data may be processed on the basis of Article 5(2)(ç) of the Law, as processing is necessary for the data controller to comply with its legal obligations.

The transfer abroad of the information you submit via the booking form, as described below, is based on the explicit consent you give by ticking the consent box on the form, in accordance with Article 5(1) and Article 9 of the Law.

Transfers of personal data

Information submitted via the booking form is not stored on the website server. It is forwarded over an encrypted connection to the Telegram messaging service, which our booking team uses to receive requests. As the servers of the Telegram service are located outside Turkey, this constitutes a transfer of personal data abroad within the scope of Article 9 of the Law.

This transfer is based on your explicit consent, given after being informed of the possible risks. The countries to which the data is transferred may not provide the same level of personal data protection as Turkey, your data may be accessed under the laws of those countries, and it may be more difficult for you to exercise your rights against a service provider located abroad.

You are not obliged to give your explicit consent. If you do not wish to give it, you may submit your booking request by telephone. You may withdraw your consent at any time; withdrawal takes effect for the future.

If you choose to contact us via WhatsApp, the information you share is transmitted through the WhatsApp service, whose servers are located outside Turkey.

Your personal data is not shared with third parties for marketing purposes. It may be disclosed to competent public authorities only where there is a legal obligation to do so, and only to the extent required by that obligation.

Retention period

Information submitted via the booking form is not stored on the website server and is not written to server logs. To prevent automated and repeated submissions, your IP address is held briefly in the server memory and is not recorded permanently.

Server access logs for our website are kept for approximately two weeks and are then deleted automatically.

Request details forwarded to our messaging channel, or shared with us by telephone or WhatsApp, are kept for as long as necessary to complete your request and carry out your transfer. After that period, they are deleted unless a legal retention obligation applies.

Your rights

Under Article 11 of the Law, you may apply to the data controller to exercise the following rights.

To learn whether your personal data is being processed.

To request information about the processing if your personal data has been processed.

To learn the purpose of the processing and whether your personal data is being used in line with that purpose.

To know the third parties, in Turkey or abroad, to whom your personal data has been transferred.

To request the rectification of your personal data if it is incomplete or inaccurate.

To request the erasure or destruction of your personal data under the conditions set out in Article 7 of the Law.

To request that any rectification, erasure or destruction be notified to the third parties to whom your personal data has been transferred.

To object to any outcome to your detriment that results from the analysis of your data exclusively by automated systems.

To claim compensation for any damage suffered as a result of the unlawful processing of your personal data.

How to apply

You may submit requests concerning your rights in writing, or by registered electronic mail (KEP), secure electronic signature, mobile signature or the other methods set out in the Communiqué on the Procedures and Principles of Application to the Data Controller. For our application address and information on the process, please contact us by telephone on +90 552 015 69 19.

Your application should include your name, surname and, for written applications, your signature; your Turkish ID number if you are a Turkish citizen, or your nationality and passport number or identity number, if any, if you are a foreign national; your residential or business address for notification; your email address for notification, if any; your telephone number; and the subject of your request.

Your application will be concluded free of charge as soon as possible, and within thirty days at the latest, depending on the nature of the request. If the process involves an additional cost, a fee may be charged in accordance with the tariff set by the Personal Data Protection Board.

If your application is rejected, you find the response insufficient or no response is given in time, you may lodge a complaint with the Personal Data Protection Board within thirty days of learning of the response, and in any case within sixty days of the date of your application.

Updates

This privacy notice may be updated to reflect changes in our data processing activities or in the relevant legislation. The current version and the date of the last update are published on this page.